Technical support services

Delegate the support and maintenance of your IT system to a team of professionals

24/7

Your customers will be satisfied with high-quality technical support

Absoft DevOps engineers have extensive experience and high qualifications in the field of IT technologies and process management

250

seven days a week

24/7
working mode

92%

CSat

Quality Support

We use the best ITIL practices and ensure a high level of customer satisfaction

We handle over 30 service calls daily
support and can significantly increase this figure

Requests per month

Big potential

Advantages of technical
support from the Absoft team

Absoft Technical Support detects and fixes problems before end users of your product do.

Proactive
position

Support
from scratch

We will select technical support specialists for you or form a new department that will work according to transparent and streamlined processes

Absoft specialists work around the clock on weekdays, weekends and holidays

Availability
24/7

Safety
data

Flexibility and scalability

We will expand our support functionality as your business grows to keep it flexible

Economic efficiency

The Absoft team changes prices only after agreement with the client, so that cooperation with us is always beneficial for your company.

Absoft specialists comply with all requirements for information protection and cybersecurity

Technical support services from the Absoft team

Support for user applications and infrastructure at the first, second and third levels;

Technical support
full cycle

Infrastructure technical support

Our experts will ensure the continuous operation of your IT infrastructure and systems.

The use of cloud technologies in business opens up more opportunities and at the same time creates risks. The Absoft team ensures that you can take full advantage of new technologies without wasting time fixing bugs and problems.

Support for cloud products

With the help of Absoft technical support experts, you can upgrade one of the elements of the corporate IT system or improve the efficiency of the entire chain.

Additional services

Absoft specialists provide full-cycle technical support at any stage of product development in all areas of the economy.

Methodological user support;

Training users to work with applications.

Support for operating systems, networks, storages for corporate IT applications;

Security and corporate
IT management;

Hardware support for laptops, telephony,
PC and other devices.

Cloud services Yandex Cloud, MTS Cloud,
VK Cloud, GCP, Azure, AWS;

IaaS, SaaS, PaaS solutions and hybrid infrastructures;

Cloud databases, including Oracle, MySQL, PostgreSQL, Mongodb, etc.

Data backup and recovery using DR plan;

Localization of the customer's infrastructure and migration to domestic clouds;

Database migrations.

Arctour LLC
INN:5263083180, KPP:504201001, OGRN:1105263009422
Ground floor/2, 121 str. Prospekt Krasnoy Armii,
Sergiev Posad, Moscow Region, 141300

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